Carriegraphy is committed to complying with the latest rules and regulations regarding customer privacy and data protection. This document has been created in order to ensure Carriegraphy's compliance with the General Data Protection Regulation (GDPR) May 2018, and to provide continued transparency to customers of Carriegraphy in regards to the use and safe storage of personal data. Any use of 'us', 'our' and 'we' in this notice refers to Carriegraphy directly. Use of terms such as 'individuals', 'customers' or 'clients' refers to any person/s who have provided personal information to Carriegraphy.

How We use Personal Information.

In order for Carriegraphy to provide accurate quotations, the delivery of goods and online invoices, individuals must provide personal information (name, address, email etc.). There is no obligation from the customer to provide this personal information, however, with the exception of face-to-face sales, Carriegraphy would be unable to provide it's services without this information. Customers maintain the right to object to the use of their personal information by Carriegraphy. An individual may contact Carriegraphy at any time during or post a transaction to request Carriegraphy cease using their personal information, at which point, Carriegraphy will A.) immediately cease all use of the personal information and dispose of any and all sensitive materials in an appropriate manner B.) provide a full and detailed explanation as to why, at that time, Carriegraphy is unable to cease use of personal information. Carriegraphy offers a postal delivery service with all orders at an additional fee to the customer. Royal Mail PLC is used as a third party company to fulfil the postage orders from Carriegraphy, thus Carriegraphy must provide Royal Mail PLC with certain details of a client’s personal information (name, address). The use of Royal Mail PLC is made clear to the customer prior to any order and they must consent to the personal information being passed on from Carriegraphy to Royal Mail PLC in order to complete a transaction with Carriegraphy. Carriegraphy operates with a focus on online sales. Etsy Inc. and Facebook Inc. Microsoft Corporation are companies that provide online platforms in which a customer may contact Carriegraphy. Should a customer contact Carriegraphy using one these methods, Carriegraphy may request that personal information be sent via the platform in order to complete an order/quotation. The customer may choose to use one of these methods in order to provide the required information to Carriegraphy, doing so gives consent for both Carriegraphy and the chosen platform, unless otherwise stated in their own terms and conditions, to view and/or use the information provided. Using one of the mentioned companies to which Carriegraphy has an online presence to contact Carriegraphy opens a dialogue in which the customer gives consent to receive private messages within use of the given platform. All conversations between Carriegraphy and the customer that may involve the use of personal information are done so in private. None of the information provided in these private messages will ever be shared publicly or with a third party, excluding government intervention (e.g. at the request of the police). Carriegraphy may, on occasion, request that the customer provide pictures and/or feedback in regards to a completed order. Carriegraphy will disclose any and all use for this material prior to the customer providing the information. Compliance to this request is optional on the part of the customer. Carriegraphy provides a service in which a customer can personalise an item. This may lead to a customer providing the personal information of another party e.g. for a gift. Carriegraphy will only contact the individual who initiates a transaction and/or provides payment for that particular order. It is the responsibility of the customer to ensure that they have received consent before providing another's personal information to Carriegraphy.

The Personal Information We Collect & Safe Storage of This Information.

As mentioned in the previous section, Carriegraphy must collect certain pieces of personal information from a customer in order to provide their services. This information will include the customers name and address and/or the customer's email address and contact number. Paper copies of this information is stored in folders that is kept in a secure property and, within the property, a independently locked room. Digital copies of this information are stored on a password protected laptop used by Carriegraphy. Any digital folder/document containing potentially sensitive information will have further encryption in order to keep the information secure. All passwords protecting private information differ and only the Director of Carriegraphy is informed as to the passwords. Typically, Carriegraphy will hold personal information of the customer for three years in order to fulfil repeat orders, track prior transactions and keep record of sales. After this time, Carriegraphy will permanently destroy any personal information stored. In the case of paper copies, this information is shredded and separated and recycled at different times. In the case of digital files/documents, these are moved from the secure area of the computer to the recycle bin, where they are then permanently deleted from the computer system. Should an individual request that their personal information be destroyed before this time, Carriegraphy will A.) Destroy the personal information thoroughly B.) give a detailed explanation as to why, at that time, Carriegraphy is unable to destroy the information. Carriegraphy collects any and all of the personal information directly from the customer. Sending Carriegraphy this information shows direct consent from the customer that the information can be used and stored in the manner explained in the above information. Carriegraphy does not collect outside information or information from third parties nor does Carriegraphy send any personal information to third party companies without the consent of the customer (e.g. Royal Mail PLC). Carriegraphy may receive personal information from Paypal Holdings Inc. This information is needed to complete payment and to deliver the goods ordered. A customer gives consent for Carriegraphy to view and/or use this information when sending payment. The same is applicable for Etsy Inc.

Additional Notes & Customer Rights.

Carriegraphy is committed to protecting the personal information of its customers. To this end, Carriegraphy will only use third party companies that adhere to the rules and regulations of Government Standards in regard to securing personal information. Any person/s whose personal information Carriegraphy holds maintains the right to object to its use. Carriegraphy will, as mentioned, cease use of the personal information immediately or, alternatively, provide a detailed explanation as to why this is not possible. Customers also maintain the right to view the personal information gathered by Carriegraphy. Should this request occur, Carriegraphy will provide any and all information regarding that particular customer, however Carriegraphy will not provide anyone but the customer who has either contacted Carriegraphy or the individual who made payment with information regarding that order, with the exemption of a Government Agency (e.g. Police). Customers may contact Carriegraphy to update or correct contact details to which Carriegraphy will oblige. Verification of identity may be required in this instance. Customers maintain the right to complain regarding the order or service received by Carriegraphy. Carriegraphy can be reached by means of the original method of contact prior to an order and will work to resolve any issue that arises. However, should a customer wish to make a complaint with the Information Commissioners Office (ICO) they are entitled to do so. It may be necessary to amend and/or update this notice. Should the need arise, an updated version of this notice will be provided by Carriegraphy. Should you wish to contact Carriegraphy, or to view the terms and conditions of any third party companies mentioned in this notice, please follow the correct link provided below:
Carrie Sorrell
35 Bluebell Lane, Creekmoor, Poole, Dorset, BH17 7YU
Email: carriegraphy@yahoo.com
https://www.paypal.com/va/webapps/mpp/ua/legalhub-full
https://en-gb.facebook.com/full_data_use_policy
https://www.etsy.com/uk/legal/privacy/
https://help.instagram.com/155833707900388